Dispatcher, Paratransit

Fountain; Chicago (IL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

PTO for part-time and full-time positions

Paid holidays

Job summary

A leading mobility solutions provider is seeking a Dispatcher in Chicago. The role involves managing incoming calls, assisting drivers, and resolving customer concerns. Candidates should have over one year of experience in relevant fields and exhibit strong organizational and communication skills. Benefits include competitive compensation and health insurance. Join a diverse team dedicated to sustainable transport solutions.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Excellent written and oral communication skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Answer high-volume incoming calls and respond to email inquiries.
• Monitor drivers throughout their routes.
• Assist in resolving customer concerns and incidents.

Skills

Detail-oriented

Organizational skills

Communication skills

Proficiency in Microsoft Office

Experience with Transportation Management System (TMS)

Bilingual

Job description

Address 2005 W 43rd St, Chicago, IL 60609, USA

Compensation $24.00/hour

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Position Overview

TheDispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours

To Be Determined

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.