Shuttle Dispatch Specialist | Fast-Paced Ops & Driver Support

Fountain; Burlington (NC); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

Employee Assistance Program

Job summary

A leading mobility solutions provider is searching for a Dispatcher to manage incoming calls and communicate with drivers effectively. Responsibilities include monitoring routes, resolving customer concerns, and ensuring compliance with safety protocols. Ideal candidates will have at least a year of experience in dispatch or customer service, strong organizational skills, and proficiency in Microsoft Office. Excellent communication and detail orientation are key. This role offers competitive pay and comprehensive health benefits.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Detail-oriented with exceptional organizational skills.
• Ability to communicate effectively in a fast-paced environment.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers about passenger pick-ups and drop-offs.
• Assist in resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.

Skills

Customer service experience

Organizational skills

Proficiency in Microsoft Office Suite

Effective communication skills

Tools

Transportation Management System (TMS)

Job description

A leading mobility solutions provider is searching for a Dispatcher to manage incoming calls and communicate with drivers effectively. Responsibilities include monitoring routes, resolving customer concerns, and ensuring compliance with safety protocols. Ideal candidates will have at least a year of experience in dispatch or customer service, strong organizational skills, and proficiency in Microsoft Office. Excellent communication and detail orientation are key. This role offers competitive pay and comprehensive health benefits.