Block Plant Dispatcher: Fast-Paced, Customer-Focused Growth

Smyrna Ready Mix, LLC; Ocala (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401k with company match

Paid holidays

PTO / vacation

Family days

Job summary

SRM Concrete (Smyrna Ready Mix) in Ocala, FL, seeks a dedicated dispatcher to connect customers, drivers, and plants for timely concrete deliveries. You will champion service, coordinate orders, and uphold safety and quality standards across locations.

You should bring proven multitasking ability, strong communication, and leadership experience, with a proactive attitude towards learning dispatch systems and improving operations. This role emphasizes collaboration and dependable teamwork.

Qualifications

• Proven ability to multitask and thrive in a fast-paced, customer-focused environment.
• Passion for delivering outstanding customer service in every interaction.
• Strong communication and interpersonal skills; you build trust with customers and teammates alike.
• Leadership experience and a collaborative, team-first mindset.
• Quick to learn new systems and technology; proficiency with Microsoft Office and dispatch/logistics software is a plus.
• Analytical thinker who embraces challenges and seeks continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Experience in dispatch, logistics, or customer service is helpful, but a positive attitude and eagerness to learn are most important.
• Willingness to undergo SRM's pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

Responsibilities

• Champion customer service: Answer incoming calls and communications, always going the extra mile to ensure every customer's needs are met with urgency and care.
• Master multitasking: Juggle multiple orders, schedules, and priorities-coordinating with plant managers, drivers, and sales teams to guarantee timely and accurate concrete deliveries.
• Lead by example: Set the standard for professionalism, teamwork, and service excellence within the Central Dispatch team.
• Drive operational efficiency: Monitor performance metrics, identify opportunities for improvement, and help implement solutions that keep our operations running smoothly.
• Resolve challenges: Manage customer inquiries, address delivery or quality issues, and turn problems into opportunities to exceed expectations.
• Foster collaboration: Build strong relationships with customers, suppliers, and SRM team members to ensure seamless communication and support.

Skills

Multitasking

Customer service

Leadership

Communication

Problem solving

Learning systems

Microsoft Office

Dispatch software

Tools

Dispatch/logistics software

Microsoft Office

Job description

SRM Concrete (Smyrna Ready Mix) in Ocala, FL, seeks a dedicated dispatcher to connect customers, drivers, and plants for timely concrete deliveries. You will champion service, coordinate orders, and uphold safety and quality standards across locations.

You should bring proven multitasking ability, strong communication, and leadership experience, with a proactive attitude towards learning dispatch systems and improving operations. This role emphasizes collaboration and dependable teamwork.