Dynamic Dispatch Service Coordinator — Fast-Paced Ops & Customer Focus

P1 Service LLC; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Educational Assistance program

PTO and holiday pay

Volunteer community service PTO

Bereavement paid time off

Company paid life insurance

Company paid disability insurance

Employee Assistance Program

Job summary

P1 Service, LLC in Wichita, KS is seeking a Dispatch Service Coordinator to be the vital link between customers, technicians, and service operations. You will coordinate and schedule service calls, optimize technician routes, and ensure timely, efficient delivery of services.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and provides exceptional customer service while maintaining operational excellence.

Qualifications

• 2+ years of work in dispatching or a similar administrative role with significant phone interaction.
• High School Diploma or GED required.
• Able to pass a criminal background check and drug screen.
• Proficient in Microsoft Office and data entry.
• Excellent written and verbal communication.

Responsibilities

• Receive service calls from customers and enter into scheduling software.
• Schedule service and emergency calls and dispatch assigned technicians.
• Ensure schedule is up to date and accurate for all service technicians.
• Work with other Service Coordinators to maximize productivity and profitability of technicians.
• Assist technicians and service managers with material/equipment ordering.
• Audit calls for assignee technicians to ensure proper billing and accurate payroll.
• Issue purchase orders as needed.
• Issue new call service job numbers as needed.
• Answer service lines and other phones as needed.
• Back-up other Service Coordinators.
• Review and update weekly reports relating to assigned technicians and accounts.

Skills

Dispatching

Customer service

Multitasking

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Service Scheduling software

Job description

P1 Service, LLC in Wichita, KS is seeking a Dispatch Service Coordinator to be the vital link between customers, technicians, and service operations. You will coordinate and schedule service calls, optimize technician routes, and ensure timely, efficient delivery of services.

The ideal candidate thrives in a fast-paced environment, excels at multitasking, and provides exceptional customer service while maintaining operational excellence.