Dynamic Customer Service Specialist — Fast-Paced Support

Jackson Furniture Industries; Cleveland (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Jackson Furniture Industries is seeking a Customer Service Representative (CSR) to deliver professional, timely, and accurate service to internal and external customers, including sales representatives, furniture dealers, and consumers. The CSR will respond to inquiries, enter and maintain orders, and resolve issues in a fast-paced environment.

The role requires strong communication, organization, and attention to detail.

Qualifications

• High school diploma or equivalent preferred.
• 3–5 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and Outlook.

Responsibilities

• Maintain a professional, positive, and customer-focused attitude.
• Provide timely and accurate order status and product information.
• Enter orders, changes, cancellations, returns, and other information accurately.
• Respond to customer emails and phone calls in a timely and professional manner.
• Research and resolve customer issues and follow through to completion.
• Communicate delays, concerns, and service issues to management promptly.
• Work closely with Production Planning, Scheduling, Shipping, Sales, Accounting, and other departments.
• Maintain accurate customer and order information.
• Follow established company and department policies and procedures.
• Prioritize workload and meet established deadlines.
• Maintain organized records and follow up on outstanding issues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Education

High school diploma or equivalent preferred

Tools

Microsoft Excel

Microsoft Outlook

Job description

Jackson Furniture Industries is seeking a Customer Service Representative (CSR) to deliver professional, timely, and accurate service to internal and external customers, including sales representatives, furniture dealers, and consumers. The CSR will respond to inquiries, enter and maintain orders, and resolve issues in a fast-paced environment.

The role requires strong communication, organization, and attention to detail.