Customer Experience Specialist

14 Bertch Cabinet, LLC; Waterloo (IA); On-site; USD 38,000 - 50,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking a Customer Service Representative (CSR) to deliver a premium customer experience across internal and external teams. You will respond to inquiries about order status, product specs, and program details while maintaining accurate records and process documentation.

This role requires attention to detail, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent is required.
• Strong service mentality dedicated to satisfying the customer.
• Strong oral and written communication skills.
• Attention to detail and accurate data entry.
• Able to meet deadlines in a fast-paced environment.
• Solid organizational skills for multitasking.
• Exceptional math skills, including fractions.
• Product knowledge relevant to customer inquiries.
• Proficient in order entry and office software (Word/Excel/Outlook).
• Self-motivated and team-oriented.

Responsibilities

• Serve as the key interface to MasterBrand customers for order status, specs, information, claims/returns, processing, and sales programs.
• Communicate effectively with customers, team members, sales, and management.
• Identify and resolve customer issues with preventive measures.
• Respond to consumer inquiries with due diligence.
• Handle no-charge replacement requests and investigate as needed.
• Collaborate with all departments to resolve issues.
• Maintain proficiency with business systems and product knowledge.
• Keep customer account information and process documentation up to date.
• Perform other duties as assigned by management.

Skills

Strong service mentality

Oral and written communication

Attention to detail

Accurate data entry

Meet deadlines

Organizational skills

Fractions math proficiency

Product knowledge

Order entry proficiency

MS Word

Excel

Outlook

Self-motivated

Team oriented

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

MasterBrand Cabinets LLC is seeking a Customer Service Representative (CSR) to deliver a premium customer experience across internal and external teams. You will respond to inquiries about order status, product specs, and program details while maintaining accurate records and process documentation.

This role requires attention to detail, strong communication, and the ability to multitask in a fast-paced environment.