Dynamic Customer Service Dispatcher - Schedule & Dispatch

Global Industrial; Kentwood (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Global Industrial is seeking a dispatcher to support fast-paced service operations. You will handle customer inquiries, coordinate service calls, and keep clients informed throughout the process with precise documentation and timely updates.

You will schedule appointments, dispatch technicians, maintain organized records, and collaborate with field crews to ensure on-time, high-quality service delivery. Excellent communication and multitasking are essential to success in this role.

Qualifications

• Excellent verbal and written communication skills.
• Comfort with computers, phones and dispatch software.
• Ability to manage multiple tasks and stay organized.
• Strong problem-solving skills under pressure.
• Willingness to coordinate with field crews and customers.

Responsibilities

• Answer a high volume of emails and calls and provide updates to customers.
• Schedule service appointments and dispatch technicians.
• Maintain customer files and manage billing/invoicing information.
• Communicate with customers and mobile crews to relay work orders and updates.
• Resolve issues that impact service delivery as they arise.
• Streamline routes for crews and improve dispatch efficiency.
• Maintain and update customer portals and direct communication lines as needed.

Skills

Customer service

Verbal communication

Written communication

Organization

Problem solving

Calm under pressure

Job description

Global Industrial is seeking a dispatcher to support fast-paced service operations. You will handle customer inquiries, coordinate service calls, and keep clients informed throughout the process with precise documentation and timely updates.

You will schedule appointments, dispatch technicians, maintain organized records, and collaborate with field crews to ensure on-time, high-quality service delivery. Excellent communication and multitasking are essential to success in this role.