Dynamic Collections Specialist | Flexible Hours

Watercressgroup; West Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Incentive pay after 90 days

Bilingual pay incentive

Job summary

Watercressgroup is seeking a Collections Specialist to ensure timely collection of outstanding debts and maintain accurate records. You will contact clients, negotiate payment terms, resolve billing discrepancies, and escalate complex cases as needed.

The role requires at least an associate or bachelor’s degree and 2 years in collections, with strong communication, negotiation, and problem-solving skills. The office is in West Des Moines, IA, with a 10 AM – 7 PM schedule and a starting rate of

Qualifications

• Associate or Bachelor's degree preferred; an equivalent combination of education and experience may be considered.
• Minimum of 2 years' experience in a collections position.

Responsibilities

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection phone calls to meet required performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and/or negotiate payment arrangements
• Research any customer account discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses
• Stay informed of any changes to policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
• Escalate more complex or difficult issues to their Team Leader
• Ability to make recommendations to Team Leader on unique collection cases

Skills

Collections knowledge

Excellent communication

Proactive problem-solving

Education

Associate or Bachelor's degree

Job description

Watercressgroup is seeking a Collections Specialist to ensure timely collection of outstanding debts and maintain accurate records. You will contact clients, negotiate payment terms, resolve billing discrepancies, and escalate complex cases as needed.

The role requires at least an associate or bachelor’s degree and 2 years in collections, with strong communication, negotiation, and problem-solving skills. The office is in West Des Moines, IA, with a 10 AM – 7 PM schedule and a starting rate of