Collections Specialist

Watercress Financial Group LLC; West Des Moines (IA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Performance incentives

Job summary

Watercress Financial Group LLC in West Des Moines is seeking a Collections Specialist to ensure timely recovery of outstanding debts and to resolve billing discrepancies. You will contact clients to negotiate payment terms, maintain accurate collection records, and uphold confidentiality in a fast-paced environment.

The role emphasizes strong communication and proactive problem solving, with a hybrid schedule and 10 AM–7 PM hours.

Qualifications

• 2+ years of experience in a collections position.
• Equivalency of education and experience considered.

Responsibilities

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection calls to meet performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and/or negotiate payment arrangements
• Research account discrepancies
• Maintain objectives for delinquency, repossessions, and net losses
• Stay informed of policy changes
• Maintain confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary
• Escalate complex issues to Team Leader
• Recommend solutions for unique collection cases

Skills

Communication

Time management

Negotiation

Problem solving

Confidentiality

Education

Associate or Bachelor’s degree

Job description

Description

JOB SUMMARY

As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection phone calls to meet required performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and / or negotiate payment arrangements
• Research any customer account discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses.
• Stay informed of any changes to policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
• Escalate more complex or difficult issues to their Team Leader
• Ability to make recommendations to Team Leader on unique collection cases

QUALIFICATIONS

• Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
• A minimum of 2 years’ experience in a collections position

KNOWLEDGE AND SKILLS

• Knowledge and experience in Collections with reference to legal restrictions
• Knowledge of the credit and financial industry
• Good communication skills – both written and verbal
• Superior time management and organizational skills
• Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

OTHER

• The home office is located in West Des Moines, IA.
• Potential for a hybrid schedule based on performance
• Looking specifically for 10AM - 7PM hours
• Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.
• Bilingual preferred