Dynamic Child Support Enforcement Specialist

Socket.dev; Roanoke (VA); On-site; USD 46,000 - 52,000; Full time

Job summary

Virginia Department of Social Services seeks a Support Enforcement Specialist in the Roanoke area. The role engages families to ensure financial support, locate non-custodial parents, and coordinate with agencies to enforce child support obligations.

Responsibilities include managing a large caseload, providing court testimony when required, and maintaining high standards of customer service. Telework may be available per policy, with ongoing coaching and training provided.

Qualifications

• Interact with a diverse public and resolve problems tactfully.
• Collect information through interviewing and reviewing records, then determine appropriate actions.
• Work independently with multiple priorities in a case management setting.
• Interpret laws and regulations to ensure compliant outcomes.
• Proficient use of a computer, email, and MS Office applications.
• Strong listening, negotiation, and written/oral communication skills.
• Perform basic mathematical computations.

Responsibilities

• Engage families to ensure financial and family support needs are met.
• Locate non-custodial parents and coordinate with state/local agencies.
• Determine child support obligations and health care coverage.
• Assist in enforcing orders through administrative or judicial actions.
• Provide testimony in court when required.
• Deliver high levels of customer service while maximizing payment collection.

Skills

Customer service

Interviewing

Record review

Multitasking

Microsoft Office

Communication

Listening and negotiating

Math basics

Tools

Microsoft Office

Remote access technology

Job description

Virginia Department of Social Services seeks a Support Enforcement Specialist in the Roanoke area. The role engages families to ensure financial support, locate non-custodial parents, and coordinate with agencies to enforce child support obligations.

Responsibilities include managing a large caseload, providing court testimony when required, and maintaining high standards of customer service. Telework may be available per policy, with ongoing coaching and training provided.