Support Enforcement Specialist Senior, DCSE - Roanoke District, #WS023

Socket.dev; Roanoke (VA); Hybrid; USD 54,000 - 64,000; Full time

Job summary

Virginia Department of Social Services (VDSS) seeks a Support Enforcement Specialist Senior for the Roanoke District to lead a case management team and ensure families receive financial and familial support. The role covers complex cases across Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment, with occasional court testimony.

Telework is possible per Commonwealth policy; VDSS emphasizes equal opportunity and veteran preferences.

Qualifications

• Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results.
• Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results.
• Effective oral and written communication.
• Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.

Responsibilities

• Lead program agent on an assigned child support case management team to engage families for success.
• Manage the most complex cases of child support obligations across Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment.
• Provide testimony in court when required and train specialists in procedures to determine and modify obligations.

Skills

Information gathering

Report analysis

Oral & written communication

PC/remote access tools

Job description

Title: Support Enforcement Specialist Senior, DCSE - Roanoke District, #WS023

State Role Title:Prog Admin Specialist I

Hiring Range: $53,820 - $64,170 per year (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location:DCSE ROANOKE

Agency Website:www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

A Support Enforcement Specialist Senior serves as lead program agent on an assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing the most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train, orient, cross‑train, retrain Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non‑custodial parents and support custodial parents and their children. The employee may be required to work a schedule that is split between onsite, remote and other locations that include shared workspace.

VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families.

Minimum Qualifications

Please Note: This position is only open to current Virginia State Department of Social Services employees.

• interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results
• give guidance to others that promotes teamwork, improving member contributions and team results.
• Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
• Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
• Work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals

Skill in

• Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results.
• Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results.
• Effective oral and written communication
• Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.

Additional Considerations

• Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation.
• Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
• Work experience in child support enforcement.
• Work experience in the collection of past due accounts.

Where “work experience” is listed in a preferred requirement above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.

Where “work experience” is listed in a preferred requirement above, prefer jobs whose duties show that the “working experience” was a primary purpose of employment.

Special Instructions

• Selected candidate(s) must successfully pass a fingerprint‑based criminal history background check.
• A record of criminal history does not automatically bar an applicant from consideration.
• Employment verification will be conducted to include current/previous supervisory employment reference checks.
• VDSS will record information from each new employee’s Form I‑9 (Employment Eligibility Verification) into the Federal E‑Verify system to confirm identity and work authorization.
• This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Contact Information

Name: VDSS - Division of Human Resources

Phone: [e-mail]

Email: [e-mail]