District Supervisor, DCSE - Roanoke District, #W2302

Commonwealth of VA Careers; Roanoke (VA); On-site; USD 67,000 - 78,000; Full time

Job summary

Commonwealth of VA Careers is seeking a District Supervisor in Roanoke to lead a team within the DCSE, ensuring families receive essential support. You will interpret complex regulations and guide staff through multiple child support processes, while driving performance and compliance.

The role requires supervisory experience, strong analytical and communication skills, and the ability to train staff across functions. Join a mission-focused agency serving Virginians statewide.

Qualifications

• Supervisory principles and techniques to motivate staff and manage performance.
• Ability to interpret regulations, policies, and procedures in child support enforcement.
• Skill in analyzing data/reports to identify problems and implement solutions.
• Strong written and verbal communication; ability to work with diverse audiences.
• Proven ability to train and guide team members.

Responsibilities

• Lead district office teams to engage families for success and ensure financial and family support.
• Interpret policies and apply sound judgment on complex program and compliance issues affecting case management.
• Establish and maintain procedures for Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and Fiscal accounts.
• Promote team performance through training, guidance, and process improvements.
• Provide direct support to the Division of Child Support Enforcement.

Skills

Supervisory experience

Policy interpretation

Data analysis

Oral and written communication

Team leadership

Tools

MS Office

Job description

Title: District Supervisor, DCSE - Roanoke District, #W2302

State Role Title:Prog Admin Specialist II

Hiring Range: $67,275 - $77,625 per year (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location:DCSE ROANOKE

Agency Website:www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve. We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them. The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

• District Supervisor serves as a Team Leader within a district office, ensuring that families supported by assigned function(s) are engaged for success so that they have the financial and family support they need to grow and thrive.
• Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the case management processes rendered by staff are able to influence non-custodial parents and support custodial parents and their children.
• Establishes and maintains procedures and practices that deliver assigned child support functions—Establishment/ Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement, Operations, and/or Fiscal Account Management.
• Promotes enhancement of team member contributions in terms of efficiency, effectiveness and impact. Actively contributes to enhancement planning efforts for the team, district and regional levels
• District Supervisor will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

KSA’s and/or Competencies required to successfully perform the work:

• Working knowledge of supervisory principles and techniques to include motivating staff; managing, planning, and directing the work activities of staff; and managing employee performance.
• Ability to interpret and apply regulations, laws, policies and procedures related to the child support enforcement program.
• Demonstrated ability to analyze data and reports in order to identify problems and formulate and implement solutions to maximize performance; skilled in conflict resolution and the ability to work with a diverse audience.
• Demonstrated ability to manage multiple priorities; ability to communicate effectively both orally and in writing; skilled in the use of personal computers, spreadsheets, word processing and automated information systems.
• Demonstrated ability to exercise sound independent judgment in receiving and responding to customer inquiries.
• Researching and resolving customer issues in a timely and appropriate manner.
• Maximizing team performance through training and technical guidance.
• Ability to observe and handle confidential information appropriately, ensuring compliance with organizational policies, legal requirements, and ethical standards.

Additional Considerations

• Work experience in supervision.
• Work experience in a child support program in Virginia or another state.

Contact Information

Name: VDSS - Division of Human Resources

Phone: [e-mail]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

VDSS is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.