Dynamic Center Operations Leader

Aimcareers; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO including holidays

Disability and Life Insurance

401k with 6% match

Weekly pay

Job summary

Kaleidoscope ABA in Springfield, MA is seeking a Center Operations Manager to lead daily center operations and drive efficiency across staffing, scheduling, and service delivery. This role collaborates with clinical and administrative teams to ensure high-quality client services and compliant operations.

The position emphasizes HR support, performance management, and process improvement with a focus on accurate data, timely reporting, and exceptional client-facing service.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Healthcare/operations experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Oversee day-to-day center operations and staff management.
• Manage recruitment, scheduling, and customer service processes.
• Maintain accurate staffing and service delivery records.
• Liaise between administrative and clinical staff on case assignments.

Skills

Staff management

Customer service

Time management

Communication

Attention to detail

Multitasking

Professional conduct

Education

Bachelor's degree or equivalent

Healthcare management focus preferred

Tools

MS Office

Excel

Outlook

Job description

Kaleidoscope ABA in Springfield, MA is seeking a Center Operations Manager to lead daily center operations and drive efficiency across staffing, scheduling, and service delivery. This role collaborates with clinical and administrative teams to ensure high-quality client services and compliant operations.

The position emphasizes HR support, performance management, and process improvement with a focus on accurate data, timely reporting, and exceptional client-facing service.