Dynamic Call Center Sales Leader for Recruitment & Growth

Pulse-39fddc75; Fort Myers (FL); On-site; USD 85,000 - 100,000; Full time

Job summary

Pulse-39fddc75 in Ft. Myers, FL, is seeking a Call Center Sales Manager to lead, motivate, and scale a high-performing recruitment team. You will drive sales, membership growth, and independent agent recruitment while maintaining compliance and delivering an exceptional partner experience.

Responsibilities include coaching, high-volume outreach, pipeline management, cross-functional collaboration, and training program development to maximize productivity across peak enrollment seasons.

Responsibilities

• Ignite and Motivate: Lead, coach, and energize a team of Call Center Recruiters, fostering a high-octane, competitive, and supportive culture that smashes daily, weekly, and monthly growth goals.
• Drive Inbound/Outbound Excellence: Guide team members through aggressive outreach campaigns, including high-volume cold calling, warm lead follow-ups, and prospecting to rapidly expand our agent network.
• Set the Bar: Establish daily performance metrics, call-volume expectations, and accountability standards that align with company growth targets.
• Pipeline and CRM Mastery: Monitor call center metrics (talk time, conversion rates, wrap-up time) and maintain strict oversight of CRM processes to ensure accurate, real-time pipeline tracking.
• Live Coaching: Conduct live call monitoring, side-by-side coaching, and regular performance huddles to sharpen sales pitches, handle objections, and close deals.
• Expand Market Share: Oversee the recruitment of new independent agents and agencies, while strategically cross-selling existing agents on additional carriers and product lines.
• Cross-Functional Collaboration: Partner with Sales, Operations, Compliance, Marketing, and Carrier Relations to optimize lead generation, streamline workflows, and maximize recruiting effectiveness.
• Analyze & Pivot: Dive into call analytics, conversion trends, and market opportunities to identify areas for rapid growth and process improvement.
• Scale Training Programs: Develop and execute high-impact training modules, script enhancements, and onboarding processes that get new hires producing results quickly.
• Conquer Peak Seasons: Rally the troops and optimize resource allocation during high-volume enrollment seasons (including AEP) to ensure maximum productivity and flawless execution.
• Stay Sharp & Compliant: Keep the team ahead of the curve on industry trends, carrier updates, and regulatory requirements to ensure sales pitches are both highly effective and fully compliant.

Job description

Pulse-39fddc75 in Ft. Myers, FL, is seeking a Call Center Sales Manager to lead, motivate, and scale a high-performing recruitment team. You will drive sales, membership growth, and independent agent recruitment while maintaining compliance and delivering an exceptional partner experience.

Responsibilities include coaching, high-volume outreach, pipeline management, cross-functional collaboration, and training program development to maximize productivity across peak enrollment seasons.