Senior Call Center Leader – Tech Sales Enablement

LA Sales Recruiter; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-provided disability and life

401(k) plan with company match

Generous holidays and PTO

Tuition reimbursement

Employee referral bonus

Ongoing training opportunities

Visible, exciting work supporting tech

Growth opportunities

Job summary

LA Sales Recruiter in Los Angeles, CA seeks an experienced Call Center Manager to lead a dynamic, customer-focused team. You will drive performance, quality, and efficiency while guiding recruitment and development of staff in a fast-paced tech environment.

The role emphasizes measurable results, collaboration with leadership, and continuous improvement of processes, training, and service delivery to ensure excellent customer experiences.

Qualifications

• High school diploma or equivalent;Bachelor's degree preferred.
• 7+ years in people management.
• Experience in a call center environment preferred.

Responsibilities

• Manage team and create a high performance environment that instills corporate values of open and honest, customer centric, innovative, passionate, inclusive and collaborative.
• Engage with leadership teams across the organization to achieve corporate objectives.
• Monitor key performance metrics of team and take action to correct defects and improve performance.
• Initiate projects that lead to improved performance and achievement of goals.
• Oversee the performance appraisals process and conduct mentoring sessions with staff to discuss department goals.
• Oversee recruitment and development of staff and management.
• Committee to continuous learning both personally and for their teams
• Assist staff with questions or concerns. Support and recognize good performance.
• Work on other assigned tasks and project(s) from management

Skills

Excellent verbal and written communic

Customer service

Interpersonal skills

Time management

Troubleshooting

Problem solving

Detail oriented

Fast-paced environment

Occasional travel

Education

High school or equivalent

BS or BA preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

LA Sales Recruiter in Los Angeles, CA seeks an experienced Call Center Manager to lead a dynamic, customer-focused team. You will drive performance, quality, and efficiency while guiding recruitment and development of staff in a fast-paced tech environment.

The role emphasizes measurable results, collaboration with leadership, and continuous improvement of processes, training, and service delivery to ensure excellent customer experiences.