Call Center Manager

EmpowerHome Team Services; Chantilly (VA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) with company match

Profit sharing

Paid time off

Career growth opportunities

Job summary

WizeHire, Inc. in Chantilly, VA, is seeking a Call Center Manager to lead the day-to-day operations of a high-volume sales call center. You will turn activity into results by keeping agents on pace, monitoring performance, and driving improvements in conversion to meet targets.

This hands-on leader creates an environment where sales professionals are motivated to perform, drives accountability, and resolves performance issues to sustain consistent results and growth.

Qualifications

• Lead a high-volume sales call center with accountability for performance.
• Coach and develop agents to improve conversion and attainment of targets.
• Collaborate with senior leadership to optimize call center operations.

Responsibilities

• Lead day-to-day operations of a high-volume sales call center.
• Turn activity into results by keeping agents on pace and monitoring performance.
• Drive accountability, solve performance issues, and motivate sales professionals.
• Ensure the team consistently executes against its goals.

Skills

Call center leadership

Sales management

Job description

Are you a sales-driven leader who knows how to keep a team focused, energized, and performing at a high level?

We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center. This role is responsible for turning activity into results: keeping agents on pace, monitoring performance, improving conversion, and making sure the team consistently executes against its goals.

This is not a role for someone who simply watches the numbers. It’s for a hands-on leader who knows how to drive accountability, solve performance issues, and create an environment where sales professionals are motivated to perform.

What You'll Get:

• Base Salary: $180,000-$200,000

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Profit Sharing

• Paid Time Off

• Long-term Career Growth Opportunities