Sales Operations Leader – Call Center Excellence & Analytics

OneTouch Direct, LLC; Tampa (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Wellness incentives

Referral bonus

Classroom training

Employee Resource Groups

Refer a friend program

Job summary

OneTouch Direct in Tampa, FL is seeking a Call Center Sales Operations Manager to lead the efficiency of our sales operations within the call center. You will oversee processes, analyze data, train teams, and collaborate with sales leaders to align operational activities with strategic goals.

The role requires a strong track record in leadership, analytics, and CRM proficiency, with the ability to drive continuous improvement in a fast-paced environment.

Qualifications

• Bachelor's degree in business, management, or related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership skills with a proven track record of managing and developing teams.
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
• Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.

Responsibilities

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies and operational protocols.
• Monitor performance metrics and provide regular reports to management on key performance indicators.
• Identify areas for automation and technology needs to streamline processes.

Skills

Leadership

Analytical skills

Communication

CRM software

Reporting tools

Microsoft Office

Education

Bachelor's degree in business, management, or related field

Tools

CRM software

Reporting tools

Microsoft Office Suite

Job description

OneTouch Direct in Tampa, FL is seeking a Call Center Sales Operations Manager to lead the efficiency of our sales operations within the call center. You will oversee processes, analyze data, train teams, and collaborate with sales leaders to align operational activities with strategic goals.

The role requires a strong track record in leadership, analytics, and CRM proficiency, with the ability to drive continuous improvement in a fast-paced environment.