Dynamic BDR: Outbound Growth & Appointment Scheduling

Basement Kings USA; Durham (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

Basement Kings USA in Durham, NC is seeking a motivated Business Development Representative who enjoys building customer relationships, following up on leads, and turning opportunities into scheduled appointments. This KPI-driven role blends outbound sales, appointment setting, dispatch coordination, and admin support.

You will handle inbound leads, proactively reach out by phone, email, and text, coordinate schedules with field crews, track outcomes in ServiceTitan, and report on performance.

Qualifications

• 1+ years of experience in customer service, dispatch, or outbound calling.
• Proficiency with ServiceTitan, RingCentral, and Microsoft Office.
• Clear and confident verbal communication.
• High attention to detail and strong calendar management.
• Ability to work independently while coordinating with field and office teams.
• Strong interpersonal skills with crews, customers, and leadership.

Responsibilities

• Handle inbound leads on phones, email, chat, form fills and other marketing sources.
• Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments.
• Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers.
• Track and report on call outcomes and conversion metrics.
• Coordinate sales technician schedules, optimize routes, and manage real-time changes.
• Communicate job details clearly with both field crews and customers.
• Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently.
• Perform other related duties as assigned.

Job description

Basement Kings USA in Durham, NC is seeking a motivated Business Development Representative who enjoys building customer relationships, following up on leads, and turning opportunities into scheduled appointments. This KPI-driven role blends outbound sales, appointment setting, dispatch coordination, and admin support.

You will handle inbound leads, proactively reach out by phone, email, and text, coordinate schedules with field crews, track outcomes in ServiceTitan, and report on performance.