Dynamic BDC Representative | Convert Inquiries to Test Drives

Mills Automotive Group; Newport News (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Nissan Newport News is seeking a detail-oriented BDC Representative to be the primary contact for customers seeking information about vehicles and services. You will manage inbound and outbound communications, schedule appointments for test drives and sales consultations, and maintain accurate records of interactions to support the sales team.

The role requires strong communication, organization, and CRM proficiency, with a focus on delivering excellent customer service in a fast-paced

Qualifications

• Clear verbal and written communication skills.
• Experience with customer service or sales support is preferred.
• Ability to work in a fast-paced environment and handle multiple contacts.

Responsibilities

• Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally.
• Schedule appointments for test drives and sales consultations.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with sales teams to ensure customer needs are met efficiently.
• Utilize CRM software to track leads and sales progress.
• Provide customers with detailed information about Nissan vehicles, promotions, and financing options.
• Follow up with potential customers to convert leads into sales.

Skills

Excellent communication

CRM proficiency

Organizational skills

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

Nissan Newport News is seeking a detail-oriented BDC Representative to be the primary contact for customers seeking information about vehicles and services. You will manage inbound and outbound communications, schedule appointments for test drives and sales consultations, and maintain accurate records of interactions to support the sales team.

The role requires strong communication, organization, and CRM proficiency, with a focus on delivering excellent customer service in a fast-paced