Dynamic BDC Representative | Convert Inquiries to Test Drives

Mills Automotive Group; Newport News (VA); Vor Ort; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k)

Zusammenfassung

Nissan Newport News is seeking a detail-oriented BDC Representative to be the primary contact for customers seeking information about vehicles and services. You will manage inbound and outbound communications, schedule appointments for test drives and sales consultations, and maintain accurate records of interactions to support the sales team.

The role requires strong communication, organization, and CRM proficiency, with a focus on delivering excellent customer service in a fast-paced

Qualifikationen

• Clear verbal and written communication skills.
• Experience with customer service or sales support is preferred.
• Ability to work in a fast-paced environment and handle multiple contacts.

Aufgaben

• Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally.
• Schedule appointments for test drives and sales consultations.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with sales teams to ensure customer needs are met efficiently.
• Utilize CRM software to track leads and sales progress.
• Provide customers with detailed information about Nissan vehicles, promotions, and financing options.
• Follow up with potential customers to convert leads into sales.

Kenntnisse

Excellent communication

CRM proficiency

Organizational skills

Multitasking

Professional demeanor

Ausbildung

High school diploma or equivalent

Tools

CRM platforms

Jobbeschreibung

Nissan Newport News is seeking a detail-oriented BDC Representative to be the primary contact for customers seeking information about vehicles and services. You will manage inbound and outbound communications, schedule appointments for test drives and sales consultations, and maintain accurate records of interactions to support the sales team.

The role requires strong communication, organization, and CRM proficiency, with a focus on delivering excellent customer service in a fast-paced