Automotive BDC Specialist — Growth & Training

Mckinnon Nissan; Clanton (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Paid instructor-led training

Ongoing training

Promote from within

Excellent work environment

Great team culture

Family owned and operated

Job summary

McKinnon Nissan is seeking a motivated BDC specialist to engage customers by phone, email, and chat, scheduling showroom visits and providing top-notch service. You will log interactions, follow up on appointments, and coordinate with multiple departments to ensure a smooth customer journey.

A driver’s license and comfortable use of technology are required. We offer ongoing training and a team-first culture.

Qualifications

• Must have previous BDC or strong customer service experience in a call center.
• Strong verbal and written communication skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Interact with customers via phone, email and online chat to answer questions and schedule visits.
• Provide excellent customer service and real solutions.
• Log all customer comments and schedule follow-ups.
• Schedule and confirm appointments; post on appointment board.
• Follow up with departments to determine appointment outcomes.
• Update customer changes in the database.
• Aim to meet or exceed monthly goals.

Skills

Communication skills

Call center experience

Tech-savvy

Valid driver’s license

Organizational skills

Job description

McKinnon Nissan is seeking a motivated BDC specialist to engage customers by phone, email, and chat, scheduling showroom visits and providing top-notch service. You will log interactions, follow up on appointments, and coordinate with multiple departments to ensure a smooth customer journey.

A driver’s license and comfortable use of technology are required. We offer ongoing training and a team-first culture.