Automotive BDC Service Agent - Scheduling & Calls

Herb Chambers Honda of Burlington; Natick (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health insurance

401k with company match

Employee discounts

Job summary

Herb Chambers Honda of Burlington is seeking a customer-focused BDC Service Agent in Natick, MA. As part of a dynamic team, you will manage inbound and outbound calls, assist customers with service needs, and schedule appointments. The role requires excellent communication and multitasking skills. We offer a competitive salary range of $45,000 to $50,000 annually and a supportive environment for professional growth, including various employee benefits like health insurance, paid time off, and training opportunities.

Qualifications

• Must be at least eighteen years of age.
• Excellent customer service skills and motivation to be successful.
• Prior retail, sales, or call center experience preferred.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails.
• Partner with the service department to schedule appointments.
• Identify customer needs and provide service information.

Skills

Customer service skills

Communication skills

Computer skills

Ability to multi-task

Typing speed 35-40 wpm

Job description

Herb Chambers Honda of Burlington is seeking a customer-focused BDC Service Agent in Natick, MA. As part of a dynamic team, you will manage inbound and outbound calls, assist customers with service needs, and schedule appointments. The role requires excellent communication and multitasking skills. We offer a competitive salary range of $45,000 to $50,000 annually and a supportive environment for professional growth, including various employee benefits like health insurance, paid time off, and training opportunities.