Auto Service Advisor – Elevate Customer Experience

Creative-Automotive-Solutions-Inc; Elizabethtown (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

HSA

401K with Company Match

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Identity Protection

Job summary

SWOPE HYUNDAI in Elizabethtown, KY is seeking a full-time Service Advisor to manage the guest service experience from arrival to return of the vehicle. You will maintain CSI, communicate repair timelines, and ensure top-tier customer care in a fast-paced dealership environment.

The role requires a High School diploma or GED, a valid driver’s license, strong communication and computer skills, and the ability to multitask.

Qualifications

• High School diploma or GED required.
• Must be 18 or older with a valid driver’s license.
• Broad knowledge of new vehicle technologies and computer skills.
• Able to be analytical and multi-task.
• Self-motivated with a team-oriented attitude.
• Strong written and verbal communication skills.
• Stable work history and attendance; professional appearance and work ethic.
• Pass pre-employment background check and drug screen.
• Available for Tuesday through Saturday schedule.

Responsibilities

• Maintain CSI rating as set by the dealership’s service manager.
• Oversee the entire guest service experience from service drive to vehicle delivery.
• Greet guests at their car with a smile and provide guidance.
• Advise guests on vehicle care and maintenance per manufacturer specs.
• Explain repair timelines and keep guests informed of changes.
• Follow up with guests via calls or emails about estimates and pickup times.
• Coordinate with technicians to ensure efficient workflow.
• Document repairs and maintenance on repair orders.
• Resolve guest concerns and questions.
• Maintain required certifications and trainings per manufacturer standards.

Skills

Customer service

Communication skills

Analytical thinking

Team player

Computer literacy

Dependable / punctual

Valid driver’s license

Education

High School diploma or GED

Tools

Basic automotive diagnostic tools

Job description

SWOPE HYUNDAI in Elizabethtown, KY is seeking a full-time Service Advisor to manage the guest service experience from arrival to return of the vehicle. You will maintain CSI, communicate repair timelines, and ensure top-tier customer care in a fast-paced dealership environment.

The role requires a High School diploma or GED, a valid driver’s license, strong communication and computer skills, and the ability to multitask.