Automotive Service Advisor

Thehyundaistore; Alexandria (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Job summary

Kerry Automotive Group in Kentucky is seeking a Service Advisor to guide customers through the service process, assess repair needs, and ensure a positive experience. You will help customers understand service options, communicate timelines, and document the service requests to support efficient operations.

You will monitor the progress of vehicles, update customers regularly, and collaborate with technicians to ensure timely completion while upholding ethical standards and a professional image

Qualifications

• Experience in customer-facing roles preferred.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication skills with customers and team members.

Responsibilities

• Meet with customers and determine their service needs for repair or maintenance.
• Increase customer satisfaction by building strong customer relations.
• Maintain the company’s standards for ethical business practices and professional image.
• Monitor the progress of each vehicle and update customers frequently.
• Support technicians and manage parts ordering and job completion times.

Skills

Customer service

Multitasking

Problem solving

Communication

Computer literacy

Tools

CRM software

Office suite

Job description

About Us

Here at Kerry Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kerry Automotive Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Summary

Service Advisors are primarily responsible for assisting customers through the service process. From determining the customer's needs in our Service Department, to ensuring they have a great experience throughout - you will be the primary resource to our customers during for their service needs. Outgoing, upbeat personalities tend to be most successful with this position.

Benefits

• 401(K) Savings Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Paid Vacation
• Opportunities for advancement

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Requirements

• Valid commercial driver’s license & clean driving record
• Automotive service advisor experience is a plus, but not required
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.