Dutch Speaking Support Specialist — Relocation to Sofia

Employers from Greece; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

International work environment

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our multinational client services team in Bulgaria. You will handle Dutch-speaking inquiries via email, phone, and chat, delivering outstanding support and resolving complex issues with a focus on customer satisfaction.

Ideal candidates have native-level Dutch, strong English, and experience in customer support. The role includes a fully paid relocation package, comprehensive training, and a competitive monthly

Qualifications

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Experience in customer support or similar role is valued.
• Clear communication with problem-solving focus.
• English proficiency for reporting and team collaboration.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide service via email, phone, and chat to Dutch-speaking clients.
• Resolve complex inquiries and ensure high customer satisfaction.
• Maintain accurate records in CRM systems.
• Collaborate with cross-functional teams to elevate technical issues.
• Adhere to SLAs and quality standards.
• Act as a brand ambassador with professionalism and cultural sensitivity.
• Participate in ongoing product and process training.

Skills

Dutch language

Customer support

Relocation ready

English proficiency

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our multinational client services team in Bulgaria. You will handle Dutch-speaking inquiries via email, phone, and chat, delivering outstanding support and resolving complex issues with a focus on customer satisfaction.

Ideal candidates have native-level Dutch, strong English, and experience in customer support. The role includes a fully paid relocation package, comprehensive training, and a competitive monthly