Dutch Speaking Customer Service for E-commerce Company in Greece

Patrique Mercier Recruitment FR; Town of Greece (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package

Free Greek Lessons

Job summary

A recruitment agency is seeking a Dutch Speaking Customer Service Representative for a thriving e-commerce company in Greece. The position involves delivering exceptional service via phone, email, and chat, assisting with inquiries and complaints, and collaborating with internal teams. Candidates must be fluent in Dutch and English, possess strong communication skills, and ideally have experience in customer service. Benefits include private health insurance, performance bonuses, and a fully paid relocation package.

Qualifications

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service, preferably in e-commerce.
• Strong problem-solving abilities and ability to work under pressure.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients.
• Assist customers with product inquiries, order processing, and complaints.
• Maintain detailed and accurate records of customer interactions.

Skills

Fluency in Dutch and English

Excellent communication and interpersonal skills

Strong problem-solving abilities

Detail-oriented

Customer-focused attitude

Tools

Customer service software

Microsoft Office applications

Job description

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels.
• Assist customers with product inquiries, order processing, returns, and general support.
• Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
• Collaborate with internal departments such as logistics and sales to address customer needs effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Stay updated on company products, services, and promotional campaigns to provide accurate information.

Qualifications

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service, preferably in an e-commerce or retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to work under pressure.
• Proficiency with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.
• A customer-focused attitude and a willingness to go the extra mile to ensure satisfaction.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks