Dutch Speaking Customer Service for Construction industry -Remote in Greece

Employers from Greece; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Job summary

Patrique Mercier Recruitment FR is recruiting a Dutch-speaking Customer Service Representative for a leading construction company. You will support Dutch-speaking clients by phone, email and chat, handling inquiries about products, orders and pricing to ensure informed purchasing decisions.

The role requires strong communication skills, prior customer service experience, and proficiency with MS Office and customer service software.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in construction or related industries.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to construction products, services, and orders.
• Provide product specifications, availability, and pricing information.
• Handle customer complaints and resolve issues to ensure satisfaction.
• Coordinate with internal teams to resolve complex inquiries.

Skills

Fluent Dutch

Fluent English

Customer service experience

Communication skills

Problem solving

Microsoft Office

Tools

Customer service software

Microsoft Office

Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative for a leading company in the construction industry. This position is ideal for individuals who have a strong background in customer service and are eager to support clients in a dynamic and growing sector.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat communications.
• Assist customers with inquiries related to construction products, services, and order management.
• Provide detailed information about product specifications, availability, and pricing to ensure informed purchasing decisions.
• Handle customer complaints and issues efficiently, demonstrating a commitment to customer satisfaction.
• Coordinate with internal teams to resolve complex inquiries and provide effective solutions.
• Document and track customer interactions and feedback to contribute to service improvements.
• Stay informed about the latest developments in the construction industry to better assist clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, preferably in the construction or related industries.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to work under pressure.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational capabilities.
• A proactive and positive attitude towards helping customers achieve their goals.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks