Dual Hotel Operations Manager

Phoenix American Hospitality; Fort Wayne (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employee Incentive Program

Paid Time Off

Manager in Training Program

Job summary

Phoenix American Hospitality LLC is seeking an Operations Leadership: Fort Wayne Dual Hotel Operations Manager to oversee daily hotel operations across Homewood Suites and Hilton Garden Inn Fort Wayne. You will support the General Manager, lead Front Office, Housekeeping, F&B, and Maintenance, and drive guest satisfaction and financial performance.

This role requires a strong hospitality background, brand standard knowledge, and the ability to manage budgets, staffing, and safety programs.

Qualifications

• Minimum 3 years hotel supervisory or management experience required.
• Hilton brand experience preferred.
• Experience in select-service and extended-stay operations strongly preferred.
• Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance departments at both properties.
• Serve as Manager on Duty and provide hands-on operational support.
• Ensure compliance with Hilton brand standards, safety requirements, and company policies.
• Maintain exceptional cleanliness, service quality, and property appearance.
• Coordinate preventive maintenance programs and life-safety compliance.

Skills

Leadership

Hotel operations

Budgeting

Staff development

Communication

Brand standards

Tools

PEP

R&I

Job description

The Dual Hotel Operations Manager is responsible for the day-to-day operation of both the Homewood Suites by Hilton Fort Wayne and Hilton Garden Inn Fort Wayne. This position supports the General Manager in delivering exceptional guest experiences, maximizing financial performance, maintaining brand standards, and developing associates. The Operations Manager provides leadership to all operating departments, ensuring efficient execution, cost control, and consistent service excellence across both hotels.

Operations Leadership

• Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance departments at both properties.
• Serve as Manager on Duty and provide hands-on operational support.
• Ensure compliance with Hilton brand standards, safety requirements, and company policies.
• Maintain exceptional cleanliness, service quality, and property appearance.
• Coordinate preventive maintenance programs and life-safety compliance.

Guest Experience

• Foster a culture of hospitality and guest engagement.
• Resolve guest concerns promptly and professionally.
• Monitor and improve guest satisfaction metrics, including Stay Experience scores and online reviews.
• Ensure proper handling of guest recovery and service recovery procedures.
• Assist with budgeting and forecasting processes.
• Monitor labor productivity and staffing levels based on occupancy.
• Control departmental expenses and identify opportunities for cost savings.
• Review payroll, overtime, and scheduling to maximize profitability.
• Support revenue initiatives to maximize occupancy, ADR, and RevPAR.
• Recruit, train, coach, and develop associates and supervisors.
• Conduct performance evaluations and disciplinary actions as required.
• Promote teamwork and employee engagement.
• Ensure training compliance and succession development.

Revenue and Sales Support

• Work closely with the Sales department to ensure smooth group and transient operations.
• Participate in revenue strategy discussions.
• Ensure proper execution of group arrivals and special events.
• Support local business development and community involvement.

Administrative Responsibilities

• Review daily reports and operating metrics.
• Ensure accurate inventories and departmental controls.
• Maintain compliance with all Hilton and company reporting requirements.
• Participate in month-end and year-end processes.
• Assist with purchasing and expense management.

Qualifications

Education & Experience

• Minimum 3 years hotel supervisory or management experience required.
• Hilton brand experience preferred.
• Experience in select-service and extended-stay operations strongly preferred.
• Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.

Knowledge and Skills

• Strong understanding of hotel financial statements and labor management.
• Excellent leadership, communication, and coaching abilities.
• Knowledge of Hilton systems including PEP, R&I, and Hilton brand standards preferred.
• Ability to analyze operational data and implement improvement plans.
• Strong guest service and problem-solving skills.
• Ability to work flexible schedules including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Ability to respond to emergencies and work varying shifts as business demands require.

Performance Expectations

• Achieve guest satisfaction goals (Stay Experience and service recovery metrics).
• Maintain labor costs within forecast.
• Ensure both properties meet Hilton QA and brand standards.
• Drive associate engagement and retention.
• Improve profitability through expense control and operational efficiency.
• Maintain a safe and productive work environment.

Our Benefits

Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability 401(k) Retirement Plan

Term Life and AD&D Insurance Employee Incentive Program Voluntary Life Insurance (self, spouse, child) Accident, Critical Illness, Hospital Indemnity Hotel Stay Perks (Marriott, Hilton) Educational Reimbursement Paid Time Off Manager in Training Program (where applicable)