Hotel Operations Leader: Guest Experience & Efficiency

ADP, Inc.; Westfield (IN); On-site; USD 68,000 - 70,000; Full time

Job summary

ADP, Inc. in Westfield, IN is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations and ensure exceptional guest experiences. The role requires strong leadership, a strategic mindset, and a solid understanding of hotel management.

The ideal candidate will oversee multiple departments, drive efficiency, and maintain high service standards, including F&B and brand alignment. Weekend and holiday availability may be required.

Qualifications

• Proven experience in hotel operations management with leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to drive revenue growth and optimize operational efficiency.
• F&B experience is required; Marriott experience a plus but not required.

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Collaborate with department heads, including front desk, housekeeping, Maintenance and food and beverage, to optimize workflows.
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed.
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards.
• Handle guest concerns with professionalism and a commitment to resolution.

Skills

Leadership

Analytical skills

Communication

Revenue growth

Hotel operations

F&B experience

Flexibility

Job description

ADP, Inc. in Westfield, IN is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations and ensure exceptional guest experiences. The role requires strong leadership, a strategic mindset, and a solid understanding of hotel management.

The ideal candidate will oversee multiple departments, drive efficiency, and maintain high service standards, including F&B and brand alignment. Weekend and holiday availability may be required.