Guest Experience & Front Desk Manager

Island Hospitality Management; Garden Grove (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare package

Dental & Vision coverage

401(k) matching

Paid time off

Job summary

Island Hospitality Management is seeking a Front Office Manager to oversee all front desk operations and maintain guest satisfaction and product quality. The role may require flexible scheduling to meet hotel needs and guest demands.

You will lead the front desk team, train staff on procedures, and collaborate with other departments to ensure rooms are clean, functional, and delivered with high service standards. This position emphasizes guest relations and operational efficiency.

Qualifications

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize and manage time
• Strong initiative and teamwork focus
• Effective problem solving in workplace
• Calm under pressure
• Approachable and guest-focused service

Responsibilities

• Oversee front desk operations and guest satisfaction
• Coordinate staff schedules in line with budgets
• Ensure cash handling, vouchers and inventories are managed per procedures
• Guide guest recommendations of local attractions and hotel services
• Recruiting, onboarding, and performance evaluations for team
• Coordinate with other departments to ensure clean, functional rooms at check-in
• Monitor bookings and manage oversales with front desk team

Job description

Island Hospitality Management is seeking a Front Office Manager to oversee all front desk operations and maintain guest satisfaction and product quality. The role may require flexible scheduling to meet hotel needs and guest demands.

You will lead the front desk team, train staff on procedures, and collaborate with other departments to ensure rooms are clean, functional, and delivered with high service standards. This position emphasizes guest relations and operational efficiency.