DTVB Housekeeping Inspector

HARMONY HOSPITALITY INC; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Harmony Hospitality Inc. seeks a Housekeeping Inspector/Supervisor to support the Director of Housekeeping in maintaining hotel cleanliness across rooms and public areas. You will train staff, ensure guest satisfaction with cleanliness, and manage safety controls and inventory.

The role focuses on delivering superior service and consistent quality while guiding the housekeeping team. Responsibilities include inspecting areas to meet brand standards, planning room assignments with minimal guest

Qualifications

• Experience in hotel housekeeping operations preferred.
• Strong leadership and staff training abilities.
• Excellent guest service orientation.

Responsibilities

• Maintains Brand cleanliness standards for rooms and public areas and inspects them to ensure standards are met.
• Trains staff in housekeeping operations and guest service.
• Assists in guest satisfaction inspections and reporting.
• Manages key control, lost-and-found, and staff procedures for security and accountability.
• Plans room assignments with minimal guest disruption.
• Encourages staff to deliver prompt, responsive guest service.
• Supports achievement of guest satisfaction goals and consistent service quality.
• Performs other duties as assigned by Supervisor.

Job description

JOB TITLE: Housekeeping Inspector/SupervisorDEPARTMENT: RoomsJob Description/Summary: Responsible for assisting the Director of Housekeeping to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.ESSENTIAL JOB FUNCTIONS:Housekeeping Operations:Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.Trains staff in all aspects of housekeeping, including guest service.Assists in administrating guest satisfaction inspection procedures and reports.Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.Plans room assignments with minimum disruption to guests.Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.Meets or exceeds hotel guest satisfaction goals.Ensures hotel standard and services contribute to the delivery of consistent guest service.Guest Service:Assists in maintaining guest service as the driving philosophy of the hotel.Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.Ensures hotel staff, including all new hires, are trained to meet service standards.Develops and maintains incentive programs regarding housekeeping services.Can communicate to guests about hotel promotions, local attractions and points of interest.Additional Responsibilities:Any other duties assigned by Supervisor