Housekeeping Supervisor SVB

SVIH MANAGEMENT LLC; West Hollywood (CA); On-site; USD 48,000 - 76,000; Full time

Job summary

SVIH MANAGEMENT LLC is seeking a Housekeeping Supervisor in West Hollywood, CA to lead a team of room attendants and ensure exceptional service. You will train staff, delegate shift tasks, and maintain cleaning standards across private and public areas, while addressing guest needs and coordinating with maintenance as required.

The role requires supervisory experience in housekeeping, strong communication, physical stamina, and the ability to work with minimal supervision to keep operations

Qualifications

• Must be able to effectively communicate with guests and team members.
• Must be able to work with minimal supervision and lead by example.
• Experience in supervisory roles within housekeeping preferred.
• Ability to fulfill physical requirements and stand for long periods.

Responsibilities

• Delegate tasks at shift start and oversee staff daily.
• Train and educate cleaning staff on SOPs and hotel standards.
• Perform hands-on cleaning during peak times or when short-staffed.
• Maintain knowledge of equipment and safety procedures.
• Monitor stock of cleaning supplies and replenish as needed.
• Address guest questions and resolve complaints to ensure satisfaction.
• Coordinate with Engineering/Housekeeping on maintenance and damages.
• Keep logs of lost and found items and report issues.

Skills

Communication

Supervision

Training

Physical stamina

Education

High school diploma or GED

Job description

Position PurposeHousekeeping Supervisor will oversee the team of room attendants and ensure we provide excellent customer service. This individual will be responsible for training and motivating team members and ensuring that the private and public areas correspond to the cleanliness standards.Duties and ResponsibilitiesDelegate service area assignments at the beginning of each shift.Oversee staff on a daily basis; motivate team members and evaluate their performance; discipline personnel as required.Train and educate housekeeping team on cleaning and maintenance tasks, Standard Operating Procedures, OSHA regulations and hotel requirements.Perform staff-level work during peak demand hours or understaffed situations as needed.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of and educate team on correct maintenance and use of equipment. Use equipment only as intended.Monitor and replenish cleaning products stock including floor cleaner, bleach, rubber gloves, etc.Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Resolve guest complaints ensuring guest satisfaction.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Update status of rooms cleaned on assignment sheet.Report any damage or maintenance problems to the Engineering Department and/or Housekeeping Manager/Director.Keep a log of any lost and found items from guest rooms.Perform other related duties as assigned or requested.Knowledge, Skills and AttributesMust be able to effectively communicate.Must be able to work with no supervision.Must possess knowledge of all cleaning standards and methods, materials, and equipment.Must be able to fulfill physical requirements of the job: carry heavy items and move furniture from time to time. (30lb)Be able to work in a standing position for long periods of time. (up to 8 hours)QualificationsEducation: Minimum education level: High school diploma or GED preferred.Experience: Previous cleaning experience, previous supervisory experience.