DTVB Housekeeping Inspector

Harmony Hospitality; Virginia Beach (VA); On-site; USD 19,320 - 27,517; Full time

Job summary

Harmony Hospitality is seeking a Housekeeping Inspector/Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center) in Virginia Beach, VA. The role supports the Director of Housekeeping to keep rooms and public areas clean and safe, ensuring guest satisfaction with pristine hotel standards.

You will train staff, manage room assignments, and uphold quality service while maintaining inventory controls and staff performance.

Qualifications

• Responsible for assisting the Director of Housekeeping to maintain the overall cleanliness of the hotel.
• Maintains brand cleanliness standards for rooms and public areas.
• Trains staff in housekeeping and guest service.

Responsibilities

• Maintains brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures.
• Plans room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.

Job description

Job Details

Job Location: DoubleTree by Hilton Virginia Beach (near Convention Center) - Virginia Beach, VA 23451

Salary Range: $17.00

JOB TITLE: Housekeeping Inspector/Supervisor

DEPARTMENT: Rooms

Job Description/Summary: Responsible for assisting the Director of Housekeeping to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

ESSENTIAL JOB FUNCTIONS:

Housekeeping Operations

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction goals.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.

Guest Service

• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, are trained to meet service standards.
• Develops and maintains incentive programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.

Additional Responsibilities

• Any other duties assigned by Supervisor

Qualifications