Housekeeping-Inspector

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Lodging Management in Norfolk, VA is seeking a diligent Housekeeping Inspector to ensure guestrooms and public areas meet cleanliness standards. You will inspect rooms, report maintenance needs, and coordinate with shift teams to fulfill guest requests, maintaining a positive guest experience and confidentiality.

The role requires attention to detail, strong English communication, and experience supervising entry-level staff.

Qualifications

• Minimum of 2 years as a Housekeeping Room Attendant.
• 2–3 years managing entry-level staff.
• Knowledge of proper cleaning techniques and chemical handling.
• Experience with hotel systems is preferred.
• Computer skills and familiarity with MS Office.

Responsibilities

• Inspect guestrooms and public areas for cleanliness and maintenance needs.
• Communicate with staff about rooms to be cleaned and special requests.
• Train staff as assigned.
• Assist in handling guest complaints and follow up with guests.
• Maintain records of room status and supplies.

Skills

Attention to detail

Communication skills

English proficiency

Team leadership

Computer skills

Education

High School Diploma or GED

Work Equivalent

Tools

Microsoft Office

Hotel management software

Job description

POSITION: Housekeeping InspectorDEPARTMENT: HousekeepingSUPERVISOR: Assistant Executive Housekeeper/Executive Housekeeper/Assistant General Manager/General ManagerPOSITION OVERVIEW: The Housekeeping Inspector is responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by supervisor. This industry functions seven (7) days a week, twenty-four (24) hours a day.PHYSICAL REQUIREMENTSExert physical effort in lifting/transporting at least 50 pounds.Push/pull carts and other equipment Up to 150 pounds.Endure various physical movements throughout the work areas.Satisfactorily communicate with guests, management and co-workers to their understanding.Work environment – Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.Must be able to stand and exert well-paced mobility for lengthy periods of time.Must be able to reach above head and shoulder height to perform job duties.JOB RESPONSIBILTIES:Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.Always maintain positive guest relations at all time and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.Conduct training of staff as assigned.Communicate effectively with guests as well as team membersMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Use all chemicals in accordance with OSHA regulations and hotel requirements.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Verify room status on A.M. report; report discrepancy rooms; prioritize & update status of check-out rooms.Coordinate breaks for assigned staff.Prepare and distribute assignment sheets to assign staff and review priorities.Assign designated guest room keys to assigned staff. Maintain accurate record of such and ensure security of keys.Inspect supply levels of floor closets. Assign designated personnel to rectify any deficiencies.Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Housekeeping Room Attendant and relay any deficiencies to be corrected.Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/lobby attendants, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies. Must act as quickly and responsibly as possible to return the building to its normal operating status.Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Be familiar with all local attractions/activities to respond to guest inquiries accurately.Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.EDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED): or Work EquivalentComputer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferredMinimum of 2 years of experience as a Housekeeping Room Attendant.Minimum of 2-3 years of experience managing entry level employees. Proven experience of working in a similar role.Good understanding of the English language and communication skills both written and verbal.Prefer previous experience as Housekeeping Supervisor/InspectorKnowledge of proper cleaning techniques, requirements and use of equipmentKnowledge of proper chemical handling