DTC Fulfillment & Warehouse Operations Lead

Griot's Garage Inc.; Plainfield (IN); Híbrido; USD 62.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount plan

401(k) Plan

Paid vacation days + holiday pay

Life Insurance

Co-pay Medical, Co-pay Dental

Employee Profit Sharing Plan

Descripción de la vacante

Griot's Garage is seeking a Direct-to-Consumer Supervisor to oversee daily DTC and wholesale fulfillment operations from our Plainfield, IN facility. You will manage staffing, process orders, ensure safety, and drive continuous improvement across inventory and warehouse functions.

You will lead a hands-on, results-oriented team, partnering with Distribution Center Management to meet service levels, accuracy, and productivity metrics while fostering a culture of safety and growth.

Formación

• High School Diploma or equivalent, Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment.
• Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred.
• Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software.
• Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams.
• Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies.
• Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions.
• Demonstrated ability to lead through change while maintaining operational performance and employee engagement.

Responsabilidades

• Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met.
• Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders.
• Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements.
• Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service.
• Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution.
• Lead special projects, peak-volume initiatives, and process improvement efforts.
• Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies.
• Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained.
• Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow.
• Analyze operational and inventory data to identify trends and improvement opportunities.
• Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team.
• Oversee new-hire onboarding, operational training, safety training, and cross-functional development.
• Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans
• Address attendance, performance, and policy concerns in accordance with company guidelines.
• Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor.
• Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies.
• Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards.
• Participate in incident investigations and implement corrective actions to prevent recurrence.
• Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements.
• Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness.
• Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes.
• Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction.

Conocimientos

Supervisory experience

Analytical & problem-solving

Communication

Change leadership

Safety & quality focus

Educación

High School Diploma or equivalent

Associate’s or Bachelor’s degree preferred

Herramientas

WMS (Warehouse Management Systems)

Order management systems

Shipping/manifesting software

Microsoft Office (Excel, Word, Outlook, Teams)

Descripción del empleo

Description

Griot’s Garage

Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage!

Overview

The Direct-to-Consumer (DTC) Supervisor is responsible for overseeing the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions, ensuring orders are processed accurately, safely, efficiently, and on time. This role serves as a key operational leader, partnering with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement.

The DTC Supervisor acts as the primary point of contact for day-to-day operational execution, workforce management, and departmental performance. This position requires a hands-on leader who is highly knowledgeable in all warehouse functions, promotes a culture of safety and continuous improvement, and consistently delivers results against established service and productivity metrics.

Essential Duties and Responsibilities

Warehouse Operations & Order Fulfillment

• Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met
• Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders
• Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements
• Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service
• Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution
• Lead special projects, peak-volume initiatives, and process improvement efforts

Inventory & Warehouse Optimization

• Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies
• Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained
• Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow
• Analyze operational and inventory data to identify trends and improvement opportunities

Team Leadership & Development

• Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team
• Oversee new-hire onboarding, operational training, safety training, and cross-functional development
• Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans
• Address attendance, performance, and policy concerns in accordance with company guidelines
• Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor

Safety, Compliance & Quality

• Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies
• Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards
• Participate in incident investigations and implement corrective actions to prevent recurrence
• Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements

Continuous Improvement

• Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness
• Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes
• Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction

Requirements

Qualifications

• High School Diploma or equivalent, Associate’s or Bachelor’s degree preferred
• Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment
• Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred
• Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software
• Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams
• Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies
• Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions
• Demonstrated ability to lead through change while maintaining operational performance and employee engagement
• Interest in cars and car care, a plus!

Work Environment

• Ability to lift, push, pull, and carry 25 pounds or more as required
• Ability to stand, walk, bend, reach, and perform repetitive movements for extended periods, typically 8–10 hours per shift
• Ability to work in a warehouse environment with varying temperatures and operational conditions
• Proper PPE and adherence to dress code is required

Benefits

• A competitive wage (DOE)
• Co-pay Medical, Co-pay Dental
• Life Insurance
• 401(k) Plan
• Paid vacation days + holiday pay
• Employee discount plan
• Employee Profit Sharing Plan

Work Location: Plainfield, IN

Job Type: Full-time

Pay: $30-$35 per hour

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page: Career Opportunities - Griot's Garage