Direct-to-Consumer (DTC) Supervisor

Griot; Plainfield (IN); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

A competitive wage (DOE)

Co-pay Medical

Life Insurance

401(k) Plan

Paid vacation days + holiday pay

Employee discount plan

Employee Profit Sharing Plan

Job summary

Griot's Garage is seeking a Direct-to-Consumer (DTC) Supervisor to oversee the distribution center's fulfillment functions, ensuring accurate, safe, and on-time orders. This hands-on leader drives productivity, inventory accuracy, and associate engagement across DTC, event, wholesale, and inventory transfer operations.

Responsibilities include daily operations, staffing, safety, and cross-functional collaboration to meet service and productivity metrics.

Qualifications

• High school diploma or equivalent; higher degree preferred.

Responsibilities

• Lead daily DTC fulfillment operations (domestic and international).
• Oversee staffing, workflow, and order processing for DTC, Event, Wholesale, and Inventory Transfer orders.
• Monitor KPIs, identify challenges, and implement improvements.

Skills

Leadership

Communication

Data-driven decisions

Lean/Six Sigma

Problem solving

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

WMS

MS Office (Excel, Word, Outlook, Teams)

Shipping/manifesting software

Job description

Description

Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage!

Griot’s Garage

Overview

The Direct-to-Consumer (DTC) Supervisor is responsible for overseeing the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions, ensuring orders are processed accurately, safely, efficiently, and on time. This role serves as a key operational leader, partnering with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement.

The DTC Supervisor acts as the primary point of contact for day-to-day operational execution, workforce management, and departmental performance. This position requires a hands-on leader who is highly knowledgeable in all warehouse functions, promotes a culture of safety and continuous improvement, and consistently delivers results against established service and productivity metrics.

Essential Duties and Responsibilities

Warehouse Operations & Order Fulfillment

• Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met
• Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders
• Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements
• Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service
• Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution
• Lead special projects, peak-volume initiatives, and process improvement efforts

Inventory & Warehouse Optimization

• Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies
• Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained
• Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow
• Analyze operational and inventory data to identify trends and improvement opportunities

Team Leadership & Development

• Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team
• Oversee new-hire onboarding, operational training, safety training, and cross-functional development
• Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans
• Address attendance, performance, and policy concerns in accordance with company guidelines
• Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor

Safety, Compliance & Quality

• Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies
• Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards
• Participate in incident investigations and implement corrective actions to prevent recurrence
• Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements

Continuous Improvement

• Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness
• Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes
• Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction

Requirements

Qualifications

• High School Diploma or equivalent, Associate’s or Bachelor’s degree preferred
• Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment
• Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred
• Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software
• Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams
• Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies
• Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions
• Demonstrated ability to lead through change while maintaining operational performance and employee engagement
• Interest in cars and car care, a plus!

Work Environment

• Ability to lift, push, pull, and carry 25 pounds or more as required
• Ability to stand, walk, bend, reach, and perform repetitive movements for extended periods, typically 8–10 hours per shift
• Ability to work in a warehouse environment with varying temperatures and operational conditions
• Proper PPE and adherence to dress code is required

Benefits

• A competitive wage (DOE)
• Co-pay Medical, Co-pay Dental
• Life Insurance
• 401(k) Plan
• Paid vacation days + holiday pay
• Employee discount plan
• Employee Profit Sharing Plan

Work Location: Plainfield, IN

Job Type: Full-time

Pay: $30-$35 per hour

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.