DTC Training Supervisor: Lead Warehouse Excellence

Mattel; Jonestown (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Mattel is seeking a Training Supervisor for DTC Operations to coordinate, direct and supervise training for our fast-paced e-commerce distribution environment. You will partner with Operations leadership to ensure warehouse employees are trained to meet productivity, quality, accuracy and safety standards across DTC functions.

Responsibilities include scheduling, onboarding, cross-training, coaching, maintaining training records, and using WMS and MS Office to track progress.

Qualifications

• Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Equivalent combination of education and relevant experience will be considered.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners.
• Strong written and verbal communication skills with the ability to present information and facilitate group training.
• Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics.
• Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics.
• Bilingual in English and Spanishpreferred.

Responsibilities

• Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
• Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
• Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
• Ensures employees understand and consistently follow SOPs, quality expectations, and safety requirements.
• Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
• Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
• Utilizes WMS, spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
• Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
• Partners with HR and Operations Management to address employee performance, development, and training-related concerns.
• Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
• Participates in special projects and other duties as assigned by Distribution Center Management.

Skills

Leadership

Training

Onboarding

Coaching

Development

Communication

Analytical

Math skills

Microsoft Office

WMS

AS/400

Bilingual English/Spanish

Education

Equivalent combination of education and relevant experience

Tools

WMS

AS/400

Job description

Mattel is seeking a Training Supervisor for DTC Operations to coordinate, direct and supervise training for our fast-paced e-commerce distribution environment. You will partner with Operations leadership to ensure warehouse employees are trained to meet productivity, quality, accuracy and safety standards across DTC functions.

Responsibilities include scheduling, onboarding, cross-training, coaching, maintaining training records, and using WMS and MS Office to track progress.