Training Supervisor, DTC Operations (Warehouse)

Mattel, Inc.and Subsidiaries; Jonestown (Lebanon County); On-site; USD 55,000 - 85,000; Full time

Job summary

Mattel Sales Corp. is seeking a Training Supervisor for Direct-to-Consumer (DTC) Operations in Jonestown, PA. The role coordinates, directs, and supervises the training function across DTC warehousing and fulfillment activities to meet productivity, quality, and safety standards.

The ideal candidate will have 5+ years of leadership in warehousing or e-commerce, experience in training programs, and strong communication with proficiency in MS Office and WMS. Bilingual English/Spanish preferred.

Qualifications

• 5+ years of leadership experience in warehouse, distribution, fulfillment, or e-commerce environments.
• Experience leading employee training, onboarding, coaching, and development programs.
• Equivalently, education and experience will be considered.
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong organizational, multitasking, and prioritization skills.
• Excellent written and verbal communication with group training facilitation.
• Strong analytical and problem-solving abilities with performance metrics interpretation.
• Strong mathematical skills for calculating percentages, productivity, and labor metrics.
• Bilingual in English and Spanish preferred.

Responsibilities

• Supervise, direct, and coach warehouse trainers, leads, and DTC associates.
• Coordinate and manage training schedules, onboarding, cross-training, and workflow.
• Partner with Operations leadership to identify training needs and staffing readiness.
• Facilitate new hire orientation, equipment certification, process training, and ongoing development.
• Ensure SOPs, quality, and safety requirements are understood and followed.
• Monitor performance during and after training; provide coaching to improve productivity and accuracy.
• Maintain training records, certifications, and regulatory documentation.
• Utilize WMS, spreadsheets, databases, and reports to track progress and planning.
• Identify training gaps and suggest process improvements.
• Partner with HR and Operations to address performance and training concerns.
• Ensure adherence to Mattel policies and safety standards.
• Participate in projects and duties as assigned by DC Management.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Team collaboration

Tools

Microsoft Office

WMS

AS/400

Job description

Mattel Sales Corp. is seeking a Training Supervisor for Direct-to-Consumer (DTC) Operations in Jonestown, PA. The role coordinates, directs, and supervises the training function across DTC warehousing and fulfillment activities to meet productivity, quality, and safety standards.

The ideal candidate will have 5+ years of leadership in warehousing or e-commerce, experience in training programs, and strong communication with proficiency in MS Office and WMS. Bilingual English/Spanish preferred.