Driveway Store Operations Supervisor

Lithia & Driveway; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Driveway is seeking a Store Operations Supervisor to connect dealership partners with the Driveway.com platform, ensuring operational excellence and excellent omnichannel customer experiences.

The role emphasizes onboarding, field support, and performance optimization across locations, with remote work and West Coast preference. Competitive compensation reflects experience and location.

Qualifications

• Knowledge of Driveway.com operations and dealership processes.
• Experience building partnerships across multiple locations.
• Strong communication, presentation, and relationship skills.
• Analytical, problem-solving, and critical-thinking abilities.
• Willingness to travel and work flexible hours.

Responsibilities

• Partner with dealership leaders to review performance and improve metrics.
• Serve as escalation point for store operations and customer experience.
• Lead store onboarding, engagement, and CRM training.
• Oversee Store Valet onboarding, utilization, and workforce planning.
• Collaborate with cross-functional teams on reporting, inventory, and satisfaction.
• Capture store feedback and share insights to improve partner experience.

Skills

Driveway operations

Dealership processes

Customer fulfillment

Logistics

Performance management

Cross-location collaboration

Multi-location experience

Communication

Presentation skills

Relationship management

Analytics

Problem solving

Critical thinking

Travel

Flexible hours

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Excel

Word

PowerPoint

Job description

Driveway

Driveway.com | Store Operations Supervisor

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

As a Driveway Store Operations Supervisor , you’ll play a critical role in connecting our dealership partners with the Driveway.com platform, ensuring operational excellence, driving performance, and helping stores deliver an exceptional omnichannel customer experience.

Location: Remote (West Coast highly preferred)

Compensation Range: $60,000-$85,000. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

• Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.

• Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.

• Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.

• Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.

• Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.

• Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.

What You’ll Bring

• Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.

• Experience building partnerships and influencing results across multiple locations or teams.

• Strong communication, presentation, and relationship-management skills.

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.

• Ability to travel as needed and work flexible hours to support business operations.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.