Administrative Support Specialist

L0397 Driveway Home Office; Medford (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Healthcare

PTO 80 hours

Disability

Life insurance

401(k)

Employee stock plan

Learning center

Vehicle discounts

Wellness programs

Job summary

Driveway Driveway.com is seeking an Administrative Support Specialist to verify documents, prepare paperwork, and support vehicle purchases. You will interact with customers via chat, phone, and email, resolving title issues and ensuring accurate documentation.

Strong organization and multitasking are essential to thrive in this on-site role. Ideal candidates have a high school diploma (Bachelor's preferred), proficient Office skills, and experience handling sensitive information with

Qualifications

• Strong organizational and time-management skills with attention to detail.
• Excellent verbal, written and interpersonal communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Ability to multitask and handle confidential information discreetly.
• Active listening and critical-thinking abilities.
• DMV knowledge preferred; prior business office experience preferred.

Responsibilities

• Review title and documents for accuracy and completeness.
• Print, prepare, audit, and upload paperwork for vehicle purchases.
• Resolve title issues with customers and internal teams.
• Communicate with customers via chat, phone, and email
• Answer questions regarding purchase paperwork and documentation.
• Document processes in Salesforce and Smart Sheets for tracking.
• Process titling work timely across assigned states/regions.

Skills

Organizational skills

Attention to detail

Communication skills

MS Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Smart Sheets

Job description

Driveway Driveway.com | Administrative Support Specialist

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Location: Medford OR (on-site)

Schedule: Monday - Friday, 8:00am–5:00pm

Compensation: The full range for this position is $16.85–$24.05 annually. The anticipated starting pay is $19.00–$20.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Review consumer title and supporting documents and verify accuracy
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases
• Work directly with customers and internal teams when needed to resolve title issues
• Communicate effectively with customers through chat, phone, and CRM/email
• Answer customer questions regarding the purchase paperwork
• Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
• Scan deal jacket to initiate vehicle payoff
• Independently work assigned queues
• Document all processes in Salesforce and Smart Sheets to ensure quality tracking
• Timely and accurately process titling work in assigned states or regions
• Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
• Additional work and tasks as needed

What You'll Bring

• Strong organizational and time-management skills with exceptional attention to detail
• Excellent verbal, written, and interpersonal communication abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, etc.)
• Ability to multitask, prioritize effectively, and handle sensitive information with discretion and confidentiality
• Active listening and critical-thinking skills
• DMV knowledge preferred
• Proven ability to adapt quickly to role needs and work independently with minimal supervision
• High school diploma or equivalent required; bachelor’s degree in a related field preferred
• Prior experience in a business office environment preferred

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: https://totalrewards.lithiadriveway.com/

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Driveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers’ interaction and happy to meet them wherever they’re at – literally – without a second thought.

We’re looking for fellow thinkers and doers to join our rapidly growing team.

Driveway is bringing car ownership into the digital age.

We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf.