Driver Support & Onboarding Specialist

zTrip; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Mon-Fri Schedule

Career Growth

Collaborative Environment

Job summary

zTrip in Austin, TX is seeking a Driver Support Admin to provide critical administrative support to our driver network and maintain accurate records. You will manage onboarding, documentation, and driver communication in a fast-paced operations team.

Ideal candidates have strong organizational skills, attention to detail, and a customer-service mindset to help drivers succeed and keep daily operations moving smoothly.

Qualifications

• Experience providing administrative support in transportation or operations is preferred.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication abilities.
• Ability to handle sensitive information professionally.

Responsibilities

• Serve as primary administrative contact for drivers, handling questions and requests.
• Assist with driver onboarding, orientation scheduling, account setup, and documentation processing.
• Maintain accurate driver profiles and records across company systems.
• Process driver applications, agreements, and required paperwork.
• Ensure all documentation is complete and compliant with company standards.
• Provide guidance on policies and operational expectations.

Skills

Administrative support

Driver onboarding

Records management

Customer service

Microsoft Office

Tools

CRM software

MS Excel

Job description

zTrip in Austin, TX is seeking a Driver Support Admin to provide critical administrative support to our driver network and maintain accurate records. You will manage onboarding, documentation, and driver communication in a fast-paced operations team.

Ideal candidates have strong organizational skills, attention to detail, and a customer-service mindset to help drivers succeed and keep daily operations moving smoothly.