Driver Support Admin

zTrip; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Mon-Fri Schedule

Career Growth

Collaborative Environment

Job summary

zTrip in Austin, TX is seeking a Driver Support Admin to provide critical administrative support to our driver network and maintain accurate records. You will manage onboarding, documentation, and driver communication in a fast-paced operations team.

Ideal candidates have strong organizational skills, attention to detail, and a customer-service mindset to help drivers succeed and keep daily operations moving smoothly.

Qualifications

• Experience providing administrative support in transportation or operations is preferred.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication abilities.
• Ability to handle sensitive information professionally.

Responsibilities

• Serve as primary administrative contact for drivers, handling questions and requests.
• Assist with driver onboarding, orientation scheduling, account setup, and documentation processing.
• Maintain accurate driver profiles and records across company systems.
• Process driver applications, agreements, and required paperwork.
• Ensure all documentation is complete and compliant with company standards.
• Provide guidance on policies and operational expectations.

Skills

Administrative support

Driver onboarding

Records management

Customer service

Microsoft Office

Tools

CRM software

MS Excel

Job description

Driver Support Admin

Support Drivers. Maintain Excellence. Keep Operations Moving.

Join Our Team in Austin, TX

We are looking for a detail-oriented, organized, and service-driven Driver Support Admin to join our team in Austin, TX. In this role, you will provide critical administrative support to our driver network by managing records, assisting with onboarding, coordinating driver-related processes, and ensuring drivers receive timely support and accurate information.

As an important member of the operations team, you will work closely with drivers, dispatch, recruiting, and leadership to support daily business activities, improve operational efficiency, and help create a positive driver experience. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and is committed to delivering exceptional support.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Work Environment

What You'll Do as a Driver Support Admin:

Driver Support & Administration

• Serve as a primary administrative contact for drivers regarding questions, requests, and support needs.
• Assist with driver onboarding, orientation scheduling, account setup, and documentation processing.
• Maintain accurate driver profiles and administrative records.
• Process applications, agreements, and required driver paperwork.
• Ensure all documentation is complete, accurate, and compliant with company standards.
• Provide guidance and support regarding company policies, procedures, and operational expectations.

Documentation & Records Management

• Maintain organized and confidential driver files and records.
• Monitor licenses, certifications, permits, and required renewal dates.
• Update and manage driver information within company systems and databases.
• Conduct routine record audits to ensure compliance and accuracy.
• Ensure documentation is securely maintained and easily accessible when needed.
• Assist leadership with reporting requests and record retrieval.

Operations & Administrative Support

• Coordinate driver meetings, training sessions, onboarding activities, and administrative appointments.
• Collaborate with operations, dispatch, recruiting, and management teams to support driver success.
• Perform data entry, reporting, and general office administrative duties.
• Identify opportunities to streamline processes and improve administrative efficiency.
• Support special projects and departmental initiatives as needed.

Driver Communication & Relations

• Build positive and professional relationships with drivers and internal team members.
• Communicate company updates, policy changes, and operational information effectively.
• Assist with resolving driver concerns and escalating issues when appropriate.
• Promote a positive, driver-focused culture centered on service and support.
• Support driver engagement and retention efforts through proactive communication and follow-up.

Reporting & Data Management

• Prepare reports related to driver onboarding, documentation, compliance, and operational activities.
• Maintain spreadsheets, tracking tools, and administrative databases.
• Provide leaders with timely and accurate information to support decision-making.
• Assist with scheduling coordination and workforce planning activities.
• Support continuous improvement initiatives through accurate data management and recordkeeping.

Qualifications of a Driver Support Admin:

• Previous experience in administration, transportation, logistics, operations, customer service, human resources, or a related field preferred.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication abilities.
• High attention to detail and commitment to accuracy.
• Ability to prioritize workload in a dynamic, fast-paced environment.
• Strong interpersonal and problem-solving skills.
• Proficiency with Microsoft Office Suite and database systems.
• Ability to handle sensitive and confidential information professionally.
• Self-motivated, dependable, and collaborative team player.
• Passion for providing exceptional internal customer service.

Why Join Us?

• Make a direct impact on the success and satisfaction of our driver network.
• Join a team that values teamwork, accountability, and professionalism.
• Build strong relationships with drivers and operational leaders.
• Contribute to the growth of a leading transportation organization.
• Enjoy opportunities for career development and advancement.
• Help improve operational efficiency while supporting the people who keep our business moving.