Driver Experience & Engagement Manager

zTrip NE; Omaha (NE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

PTO and Paid Holidays

Monday-Friday Schedule

Career Growth Opportunities

Collaborative Work Environment

Job summary

zTrip NE is seeking a Driver Relationship Manager who will act as the primary advocate for our drivers, focusing on onboarding support, engagement initiatives, retention strategies, and overall driver satisfaction. You will partner with operations leadership to foster trust, clear communication, and a positive driver experience throughout the lifecycle.

The role emphasizes relationship-building, problem solving, and collaboration across dispatch, operations, training, and leadership to improve

Qualifications

• Strong interpersonal, communication, and relationship-building skills.
• Ability to establish trust and maintain positive working relationships.
• Excellent conflict resolution and problem-solving abilities.
• Strong organizational and time-management skills.
• Proactive and solutions-oriented mindset.
• Knowledge of transportation operations and driver engagement best practices preferred.

Responsibilities

• Serve as a primary point of contact and trusted resource for drivers throughout their journey with the company.
• Build strong, positive relationships with both new and experienced drivers.
• Conduct regular check-ins to assess driver satisfaction, address concerns, and provide support.
• Partner with drivers to identify opportunities for professional growth and long-term success.
• Promote a positive, inclusive, and driver-focused culture.
• Facilitate open communication between drivers, management, and operational teams.

Skills

Interpersonal skills

Communication

Relationship-building

Trust establishment

Conflict resolution

Organization & time management

Proactive problem solving

Driver engagement knowledge

Job description

zTrip NE is seeking a Driver Relationship Manager who will act as the primary advocate for our drivers, focusing on onboarding support, engagement initiatives, retention strategies, and overall driver satisfaction. You will partner with operations leadership to foster trust, clear communication, and a positive driver experience throughout the lifecycle.

The role emphasizes relationship-building, problem solving, and collaboration across dispatch, operations, training, and leadership to improve