Driver Support & On-Road Operations Specialist

Swift Transportation Company; Phoenix, Northern (AZ, KY); Hybrid; USD 29,000 - 33,000; Full time

Job summary

Swift Transportation is hiring for a Driver Support role in Phoenix, AZ. You will provide cross-functional driver support and on-road operational assistance to minimize downtime and support safe fleet operations.

Expect handling inbound calls, breakdowns, emergencies, and service coordination with timely driver updates. The ideal candidate has at least 6 months in related roles, strong communication, and a high school diploma.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• High School Diploma or equivalent, required.

Responsibilities

• Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities.
• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.

Skills

Driver Support

Dispatch

Call Center Operations

Transportation

Education

High School Diploma or equivalent

Job description

Swift Transportation is hiring for a Driver Support role in Phoenix, AZ. You will provide cross-functional driver support and on-road operational assistance to minimize downtime and support safe fleet operations.

Expect handling inbound calls, breakdowns, emergencies, and service coordination with timely driver updates. The ideal candidate has at least 6 months in related roles, strong communication, and a high school diploma.