On-Road Driver Support Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Tuition Assistance

Job summary

Swift Transportation is seeking a Driver Support professional in Phoenix, AZ to provide cross-functional on-road operational support. Responsibilities include managing driver needs, coordinating vendor repairs, and ensuring timely communication to minimize downtime and support safe fleet operations.

Applicants should have at least 6 months in driver support or related roles, and possess strong communication and negotiation skills.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.

Responsibilities

• Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and support safe, efficient fleet operations.
• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Communication

Customer Service

Negotiation

Problem Solving

Education

High School Diploma

Job description

Swift Transportation is seeking a Driver Support professional in Phoenix, AZ to provide cross-functional on-road operational support. Responsibilities include managing driver needs, coordinating vendor repairs, and ensuring timely communication to minimize downtime and support safe fleet operations.

Applicants should have at least 6 months in driver support or related roles, and possess strong communication and negotiation skills.