Part-Time Driver Support & Breakdown Specialist

Swift Transportation; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Tuition Assistance

Job summary

Swift Transportation in Phoenix, AZ is seeking a Driver Support team member to provide cross-functional on-road operational support and manage driver needs, equipment breakdowns, and service coordination. This hourly role emphasizes timely communication and cost-conscious decision-making to keep fleet operations running smoothly.

Ideal candidates have at least 6 months in driver support or related areas, strong customer service skills, and the ability to adapt to changing priorities.

Qualifications

• 6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
• Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
• Must possess exceptional communication and customer service skills.
• Must be able to negotiate effectively and support cost-conscious operational decisions.
• Must be able to quickly assess situations and gather appropriate information.
• Must be flexible and provide support to either function as business needs require.
• High School Diploma or equivalent, required.

Responsibilities

• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively work to assist others in achieving the organization's objectives.

Job description

Swift Transportation in Phoenix, AZ is seeking a Driver Support team member to provide cross-functional on-road operational support and manage driver needs, equipment breakdowns, and service coordination. This hourly role emphasizes timely communication and cost-conscious decision-making to keep fleet operations running smoothly.

Ideal candidates have at least 6 months in driver support or related areas, strong customer service skills, and the ability to adapt to changing priorities.