Driver Support Specialist - Dispatch & Growth

Swift Transportation; Phoenix (AZ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

Employee Stock Purchase plan

Paid training

Wellness programs

Flexible Spending Account

Job summary

Swift Transportation in Phoenix is seeking a driver support specialist to provide assistance during evenings and weekends, ensuring loads are delivered safely and on time. You will respond to driver questions, dispatch on pre-planned loads, and document data entry.

The role requires strong communication, problem solving, and the ability to work under pressure in a fast-paced logistics environment. A high school diploma or equivalent is required, and prior call center or transportation operations

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.
• High School Diploma or equivalent required.

Responsibilities

• Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Proactively work to assist others in achieving the organization's objective.

Skills

Call center experience

Transportation operations

Communication skills

Problem solving

Detail-oriented

High pressure tolerance

Self-motivated

Education

High School Diploma or equivalent

Job description

Swift Transportation in Phoenix is seeking a driver support specialist to provide assistance during evenings and weekends, ensuring loads are delivered safely and on time. You will respond to driver questions, dispatch on pre-planned loads, and document data entry.

The role requires strong communication, problem solving, and the ability to work under pressure in a fast-paced logistics environment. A high school diploma or equivalent is required, and prior call center or transportation operations