Driver Success & Engagement Manager

zTrip ATX; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Monday-Friday Schedule

Career Advancement Opportunities

Professional Development Programs

Collaborative and Supportive Work Env.

Direct impact on driver success

Job summary

zTrip ATX is seeking a proactive Driver Manager to serve as the main contact for driver support, onboarding, training, retention, and performance management. You will partner with operations leadership to ensure drivers have tools and resources for success and a positive employment experience.

The role emphasizes relationship-building, coaching, and problem-solving to improve driver satisfaction and retention, while driving operational excellence across recruiting, onboarding, and development

Qualifications

• Experience in recruiting, driver management, employee relations, retention, human resources, operations, transportation, or a related field.
• Strong relationship-building and communication skills.
• Experience coaching, mentoring, or supporting employees.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office Suite and business software applications.
• Professional, positive, and customer-service-oriented approach.
• Ability to handle sensitive information with discretion and professionalism.

Responsibilities

• Build and maintain positive relationships with drivers.
• Serve as the primary point of contact for driver questions, concerns, and support needs.
• Develop and implement driver engagement and retention initiatives.
• Conduct regular driver check-ins and follow-up conversations.
• Identify opportunities to improve driver satisfaction and retention.
• Promote a positive culture of professionalism, accountability, and teamwork.
• Assist with recruiting and candidate screening efforts.
• Support onboarding activities for new drivers.
• Ensure onboarding documentation is completed accurately and timely.
• Partner with operations and training teams to ensure a smooth transition for new hires.
• Help create a welcoming and positive onboarding experience.
• Coordinate new driver orientation and training programs.
• Monitor training completion and ongoing development needs.
• Assist with coaching initiatives to improve driver performance.
• Identify opportunities for additional training and skill development.
• Support implementation of company policies, procedures, and best practices.
• Encourage continuous learning and professional growth.
• Monitor driver performance metrics and attendance.
• Address performance concerns through coaching and corrective action processes when appropriate.
• Recognize and celebrate driver achievements and successes.
• Assist drivers in resolving operational challenges.
• Collaborate with leadership to support performance improvement initiatives.
• Foster accountability while maintaining strong working relationships.
• Maintain accurate driver records and documentation.
• Assist with scheduling meetings, training sessions, and driver communications.
• Prepare reports related to driver engagement, retention, and performance.
• Support compliance and administrative processes as needed.
• Ensure timely and professional communication with drivers and leadership.
• Participate in special projects and departmental initiatives.
• Track key driver retention and engagement metrics.
• Generate reports and provide updates to leadership.
• Identify trends impacting driver satisfaction and turnover.
• Recommend process improvements that enhance the driver experience.
• Support initiatives that improve operational efficiency and driver success.
• Assist in implementing best practices across the organization.

Skills

Recruiting

Driver management

Employee relations

Retention

Human resources

Operations

Transportation

Communication

Problem solving

Tools

Microsoft Office Suite

Job description

zTrip ATX is seeking a proactive Driver Manager to serve as the main contact for driver support, onboarding, training, retention, and performance management. You will partner with operations leadership to ensure drivers have tools and resources for success and a positive employment experience.

The role emphasizes relationship-building, coaching, and problem-solving to improve driver satisfaction and retention, while driving operational excellence across recruiting, onboarding, and development