Driver Routing & Dispatch Specialist

Casella Waste Systems, Inc; Conshohocken (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers for residential, commercial, and roll-off services. The role focuses on balancing driver loads, maintaining productivity, and ensuring prompt, courteous service to customers.

The dispatcher will assign routes, manage daily actions, and respond to inbound requests from customer service and sales. Strong attention to detail and teamwork are essential.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and problem-solving skills, with a customer-service orientation.

Responsibilities

• Dispatch drivers to calls using customer needs, driver locations, loads and daily factors to balance cost and satisfaction.
• Route and service assignment to drivers; manage route actions and ensure completion.
• Communicate with customer service and sales to handle pickups/deliveries and container movements; update customers on delays.

Skills

Teamwork

Attention to detail

Multitasking

Communication skills

Problem solving

Prioritization

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers for residential, commercial, and roll-off services. The role focuses on balancing driver loads, maintaining productivity, and ensuring prompt, courteous service to customers.

The dispatcher will assign routes, manage daily actions, and respond to inbound requests from customer service and sales. Strong attention to detail and teamwork are essential.