Driver Resource Center Programs Lead

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The New York City Taxi and Limousine Commission (TLC) seeks a Community Coordinator for the Owner Driver Resource Center in Long Island City. You will oversee daily operations and deliver high-level customer service to TLC drivers and medallion owners.

You will coordinate outreach events, webinars, and collaborations while leading staff, reviewing service data, and developing reports to improve program performance and client experience.

Qualifications

• Bachelor’s degree and two years of experience in community work or related duties.
• High school diploma and six years of relevant experience.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Oversee daily operations of the TLC Owner/Driver Resource Center and provide high-level customer service.
• Coordinate outreach events, webinars, and collaborations; visit program sites and groups as needed.
• Lead staff and use data to improve client services and program outcomes; prepare reports for management.

Skills

Community engagement

Client services

Program operations

Staff management

Education

Baccalaureate degree

High school diploma with six years experience

Equivalent education/experience

Job description

The New York City Taxi and Limousine Commission (TLC) seeks a Community Coordinator for the Owner Driver Resource Center in Long Island City. You will oversee daily operations and deliver high-level customer service to TLC drivers and medallion owners.

You will coordinate outreach events, webinars, and collaborations while leading staff, reviewing service data, and developing reports to improve program performance and client experience.