Customer Information Specialist (Licensing & Standards)

NYC Taxi & Limousine Commission

New York (NY)

On-site

USD 60,000 - 64,000

Full time

6 days ago

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Benefits offered by this job

55-a Program

Job summary

The New York City Taxi and Limousine Commission (TLC) seeks a dynamic Customer Information Representative to provide frontline service at public counters and across channels. You will review licenses, process applications, and maintain accurate records while delivering high-quality support to applicants and licensees.

Role requires strong communication, data entry, and collaboration with internal teams to improve service efficiency.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Two years of customer service experience with computers/databases.
Four years' high school diploma with four years' experience in customer service/IT.
NYC government experience may substitute for some requirements.

Responsibilities

Assist customers at TLC counters by answering questions and handling licensing matters in person, via email and by phone.
Review applicant information and process transactions per TLC guidelines.
Maintain detailed records and provide timely responses across channels.
Enter data in systems and support common administrative tasks.
Collaborate with other units and assist in training materials and knowledge base updates.
Escalate complex issues and ensure consistent messaging across platforms.